5e777 Privacy Policy — Your Information Is Our Responsibility

Introduction and Scope

5e777 ("we", "our", "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of all our users ("you", "user"). This Privacy Policy ("Policy") explains what types of personal information we collect, how we use it, how long we retain it, and under what circumstances we may share it with third parties.

This Policy applies to our website, mobile interface, and all related services. By using any service of 5e777, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

Information We Collect

We collect various types of information when you register and use services on the 5e777 platform. The types of information and the purposes for collection are set out in detail below.

2.1 Registration and Account Information

When you create an account at 5e777, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — for those aged 21 or above only)
• Email address
• Mobile number (for verification purposes)
• Preferred currency (Bangladeshi Taka / BDT)
• Username and password

2.2 Identity Verification (KYC) Information

To ensure the security of financial transactions and services, we carry out identity verification (KYC) processes for deposits or withdrawals above certain amounts. As part of this process, we may collect:

• National ID (NID) or passport copy
• Selfie or liveness verification photo
• Proof of address (utility bill or bank statement)

2.3 Financial Transaction Information

When you make deposits and withdrawals via bKash, Nagad, Rocket, and Upay, we retain information on the transaction amount, date, and method. Full payment credentials or bank account numbers are not stored on our servers — this information is sent directly to the payment provider's encrypted system.

2.4 User Behaviour and Technical Information

We automatically collect the following information:

• IP address and device type
• Browser and operating system information
• Page view history and session duration
• Referral source (which site you came from)
• Cookie and local storage data (see Cookie Policy below)

Purpose of Data Use

We use the information we collect for the following lawful purposes:

3.1 Account and Service Management

• Creating, verifying, and managing your 5e777 account
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Providing 24/7 live chat support

3.2 Security and Fraud Prevention

• Detecting multiple account creation or fraud
• Complying with anti-money laundering (AML) regulations
• Preventing cybersecurity threats
• Ensuring age verification (21 or above)

3.3 Personalised Experience

• Displaying games and offers based on your preferences
• Sending relevant notifications in Bengali
• Improving site usability and performance

3.4 Legal Compliance

Information may be used to comply with applicable laws and regulations, to resolve disputes, and to enforce our terms of service.

Sharing Information with Third Parties

5e777 never sells your personal information or transfers it to advertisers. However, information may be shared with third parties in the following specific circumstances:

4.1 Payment Service Providers

Payment providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. Each provider follows its own privacy policy.

4.2 Technology and Infrastructure Partners

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming), cloud hosting providers, and cybersecurity providers may have limited access to operational data to deliver their services. All such partners are contractually bound to keep information confidential.

4.3 Legal Requirements

We may be required to disclose information to comply with court orders, government investigations, or applicable legal requirements.

Cookies and Tracking Technology

The 5e777 website uses various types of cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for the core functions of the site — such as maintaining login sessions, storing security tokens, and completing deposit or withdrawal processes. Disabling these cookies will prevent the site from working properly.

5.2 Functional Cookies

These cookies remember your preferences — such as language settings and the last game you played. They make your experience more convenient.

5.3 Analytical Cookies

We collect anonymous statistical data to understand usage patterns on the site. This data does not identify you personally.

5.4 Cookie Controls

You can delete or disable cookies from your browser settings. However, disabling essential cookies may cause difficulties when using some services on 5e777.

Data Retention and Duration

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

6.1 Active Accounts

Your registration and transaction information will be retained for as long as your 5e777 account remains active. This information is essential for providing services and managing your account.

6.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a specific period as required by legal obligations, dispute resolution, and financial record-keeping.

6.3 Identity Verification Documents

KYC documents (NID, passport copies, etc.) are retained for a specified period in compliance with anti-money laundering (AML) regulations.

Data Security Measures

5e777 uses industry-standard technology and practices to ensure the security of your information. The key elements of our security framework are:

7.1 Encryption

Our website and API connections are protected by SSL/TLS encryption. Sensitive information (such as passwords) is never stored directly — only encrypted hashes are stored.

7.2 Access Controls

Access to your information is restricted to authorised personnel only. Every access is logged and regularly audited.

7.3 Security Audits

We conduct regular third-party security audits and take swift remedial action whenever new vulnerabilities are identified.

7.4 Data Breach Policy

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial measures.

However, no complete guarantee of security on the internet exists. Please keep your account password confidential and exercise caution when signing in on public networks.

User Rights

You have the following rights regarding your information with 5e777:

8.1 Right to Know

You may request to know what information we have collected about you. We will provide a detailed report within a reasonable time.

8.2 Right to Correction

If any of your personal information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

Where there is no legal obligation to retain it, you may request deletion of specific personal information. However, information essential for an active account may not be possible to delete.

8.4 Right to Object to Processing

You may object to marketing communications or the processing of non-essential information.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact us at [email protected]. We generally respond to your request within 30 days.

Protection of Minors

5e777 is for individuals aged 21 or above only. We do not knowingly collect any personal information from those under the age of 21.

Age verification is mandatory at registration. If we are informed that a minor has opened an account, we will close that account immediately and delete the associated information.

For more information on responsible gaming, please visit our Responsible Gaming page.

Data Transfer Policy

5e777 is an international platform and our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:

• Every transfer is carried out through secure agreements and encryption.
• The receiving party is contractually bound to provide protection equivalent to this Policy.
• Personal information is used only for the purposes stated in this Policy.

If you have any questions about international data transfers, please contact us at [email protected].

Policy Updates and Changes

5e777 reserves the right to update this privacy policy at any time. In the case of changes:

• A new date will be noted on this page.
• For important changes, a notification may be sent to the registered email address.
• If you continue using the site after changes are made, you will be considered to have accepted the new policy.

We recommend that you visit this page regularly so that you stay aware of the latest policy.